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VMware Support and Subscription Basic - technical support - 2 months - for Horizon Mirage - HZ-MRG-10-2M-GSSS-C


VMware Support and Subscription Basic - Technical support - emergency phone consulting - 2 months - 12x5 - 4 business hours - for VMware Horizon Mirage - 10 named users   Learn more about the product
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eCOST Part#: 9516979
Mfr Part#: HZ-MRG-10-2M-GSSS-C
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VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 2 months
Response Time 4 business hours
Service Availability 12 hours a day / 5 days a week
Software
Software Title VMware Horizon Mirage
License Qty 10 named users
Details
Service & Support Details Emergency phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 2 months ¦ New releases update - 2 months ¦ Web support - 2 months ¦ Remote monitoring - 2 months ¦ E-mail consulting - 2 months
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VMware Support and Subscription Basic - technical support - 2 months - for Horizon Mirage (HZ-MRG-10-2M-GSSS-C)

VMware Support and Subscription Basic - Technical support - emergency phone consulting - 2 months - 12x5 - 4 business hours - for VMware Horizon Mirage - 10 named users

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