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VMware Support and Subscription Production - technical support - 1 year - for Horizon Mirage - HZ-MRG-100-P-SSS-A

VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - 30 min - for VMware Horizon Mirage - 100 named users - EDU   Learn more about the product
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Software Annuity Licensing – Annuity licensing (also known by terms such as assurance, subscription, upgrade protection, insurance, maintenance, and renewal) offers access to the newest software technologies as released during the specified annuity period. Annuity licensing needs to be renewed at the end of the annuity period.
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software Title VMware Horizon Mirage
License Qty 100 named users
License Pricing Academic
Service & Support Details Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical
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