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HP Smart Buy 1 Year Support Plus24 All in One 600 Service - UD167E


HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help   Learn more about the product
Price:$1,024.00
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eCOST Part#: 7382104
Mfr Part#: UD167E
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"List price" is the suggested retail price provided to us by our vendors. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Since we sell products on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. "You Save" reflects the difference between our price and the vendor provided list price shown on our sites. Since the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount.

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HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products.

As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license.

In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Service highlights options

– Onsite hardware support
– Parts and materials
– Work to completion
– Software support
– Escalation management
– Remote problem diagnosis and support
– Access to electronic support information and services
– Electronic remote monitoring and support, standard configuration

Service Features

For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or equivalent to new in performance. Replaced parts become the property of HP. Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available. Once a software problem is logged, an HP Response Center engineer will respond to the call within two hours. Calls received and answered outside this service coverage window will be logged the next day for which the Customer has a service coverage window (may vary by geographic location). HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

Service Eligibility

To be eligible to purchase HP Support Plus Service, the Customer must be properly licensed to use the revision of the software that is current at the beginning of the Support Agreement period; otherwise, and additional charge may be applied to bring the Customer into service eligibility.

Compatibility
– HP SmartBuy AiO600 1.5TB Ultrium 448 G2 Bundle
– HP SmartBuy AiO600 3TB Ultrium 920 G2 Bundle

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Manufacturer Selling Program HP Smart Buy
Details
Service & Support Details Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
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HP Smart Buy 1 Year Support Plus24 All in One 600 Service (UD167E)

HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help

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