Call Us: 1-877-888-2678
 
 
Rebate Center
 
Help Desk
My Account
Exclusive Offers!
 
Follow Us:
 
 

HP IPG Services 3-Year Next Business Day Exchange LaserJet M401 Service - U5Z48E


Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.   Learn more about the product
Price:$63.99
Quantity:
Add Item
eCOST Part#: 9233235
Mfr Part#: U5Z48E
Usually Ships:
Availability:
Platform: Universal
Manufacturer:
Customer Rating:
(0)
No Reviews

 

"List price" is the suggested retail price provided to us by our vendors. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Since we sell products on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. "You Save" reflects the difference between our price and the vendor provided list price shown on our sites. Since the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount.

Manufacturers sometimes ask that retailers not display a price if it drops below a certain amount. The "Click here to see Lowest Price" message indicates that the price of the item is so low that the manufacturer requested that it not be advertised (that is, displayed). In a brick-and-mortar store, you would probably have to ask a salesperson what the price of the product is. At eCOST, by clicking on "Click here to see Lowest Price" you are essentially asking to see the price, at which point we show it to you.

 Free Shipping
 Free Shipping on Orders Over $50 and under 30 pounds (Orders Up to 30lbs qualify. Excludes shipments to AK & HI.)
HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
  • Remote problem diagnosis and technical telephone support
  • Hardware exchange
  • Prepaid shipping label, materials, and instructions for return
  • Standard coverage window
  • Convenient door-to-door service. Lower-cost alternative to onsite repair.
Coverage

This service provides coverage for all standard accessories included with the HP base product part number and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROM drives). Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits and other supplies, non-HP devices, and accessories purchased in addition to the base product, such as docking stations and port replicators, are not covered by this service. Service is limited to the continental United States and selected areas of Alaska and Hawaii. Most areas within the continental United States can be serviced the next day. Add 1 to 2 days for service in Alaska and Hawaii. Customers may check with a local HP authorized representative to find out whether their product or location is eligible for this service. Coverage limitations One-time Hardware Replacement: For selected Care Packs, service coverage is limited both by a length of time as well as by a usage limit of the hardware exchange service feature. For one-time hardware replacement, all service coverage (including remote support) will terminate when the covered hardware is exchanged or when the term expires, whichever occurs first.

Service Features

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP. If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replaced product or part must be returned within the specified timeframe and becomes the property of HP. The replacement product or part is shipped via a carrier or courier to the Customers location free of freight charges. The Customers requested ship-to location must not require HP to ship the replacement product or part through international customs. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement products shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HPs discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Shelf life

At the discretion of HP, service will be provided using a combination of remote diagnosis and support, shipment of a replacement product, or other service delivery methods. Other service delivery methods may include the shipment of customer-replaceable parts, such as a keyboard, mouse, or other parts classified as Customer Self Repair parts. HP will determine the appropriate delivery method required in order to provide effective and timely Customer support. Activities such as, but not limited to, the following are excluded from this service: Diagnosis or maintenance at the Customer site (if onsite diagnosis or maintenance is required and requested, the Customer will be billed at standard HP service rates) Setup and installation of the replacement product at the Customer site Recovery and support of the operating system, other software, and data Troubleshooting for interconnectivity or compatibility problems Support for network-related problems Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP Services required due to failure of the Customer to take avoidance action previously advised by HP. Services that, in the opinion of HP, are required due to improper treatment or use of the product Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software User preventive maintenance The Customer's requested ship-to or pickup location must not require HP to ship replacement or replaced products or parts through international customs. Geographic coverage may vary. Exclusions to accidental damage coverage Accidental damage protection does not provide coverage for: Damage caused by failure to provide manufacturer's recommended maintenance or operating specifications Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration Error in design, construction, product programming, or instructions to the product. Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act. Alteration or modification of the product in any way.

Compatibility
  • HP LaserJet Pro 400 Printer M401a
  • HP LaserJet Pro 400 Printer M401d
  • HP LaserJet Pro 400 Printer M401dn
  • HP LaserJet Pro 400 Printer M401dw
  • HP LaserJet Pro 400 Printer M401n
General
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Compatibility Information
Designed For HP LaserJet Pro 400 M401dn, 400 M401dne, 400 M401dw, 400 M401n
close
  View/Download Coupon
 

HP IPG Services 3-Year Next Business Day Exchange LaserJet M401 Service (U5Z48E)

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.

0 Question(s) • 0 Answer(s)

Back to top

Rules and Regulations

0 Question(s) from the Community

Most Recent Reviews

No reviews have been submitted for this product. Be the first user to  submit a review .
 
Entrust bbb Rating Tool Twist

1940 E. Mariposa Ave. El Segundo, CA 90245 - 877.888.2678
© 1999 – 2014 eCOST