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HP IPG Services 3-year Next Business Day Exchange Hardware Support with Accidental Damage Protection and Enhanced Technical Phone Support - Officejet Printer - UQ215E


This HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period.   Learn more about the product
Price:$108.99
Instant Rebate(s):$10.00 (9.18%)
You Save:$10 (9%)
Your Final Price:$98.99
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eCOST Part#: 7833875
Mfr Part#: UQ215E
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Platform: Universal
Manufacturer:
UPC:000859457112
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> Save $10 instantly! Promo 90519987 Offer good through Apr 30 2014 11:59PM PST.
A convenient, cost-effective alternative to onsite hardware repair

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.

A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

Choose Next Day Exchange Hardware Support when you need to:
  • Replace defective hardware the day after it goes down
  • Take advantage of convenient door-to-door pick-up and delivery
  • Rapidly access over-the-phone problem diagnosis and technical support
  • Find a cost-saving alternative to onsite hardware support
Service Highlights
  • Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

  • Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.

  • Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.

  • Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.
General
Type Extended service agreement
Service Included Replacement
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 3 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - availability: 6 hours a day ( 6:00 AM - 12:00 AM ) / Monday-Friday ¦ Accidental damage coverage - 3 years
Compatibility Information
Designed For HP Officejet 100, 150 Mobile L511a, H470, H470b, H470wbt
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HP IPG Services 3-year Next Business Day Exchange Hardware Support with Accidental Damage Protection and Enhanced Technical Phone Support - Officejet Printer (UQ215E)

This HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period.

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