Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience, and scalability of the network enable users in any workspace to easily connect anywhere, anytime, and anyplace, using any media, device or operating system. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications.

The Cisco Unified IP Phone 7962G (Figure 1) is a full-featured IP phone with speakerphone and handset designed for wideband audio. It is intended to meet the needs of managers and administrative assistants. It has six programmable backlit line/feature buttons and four interactive soft keys that guide you through all call features and functions. The phone has a large, 4-bit grayscale graphical LCD (Figure 2) that provides features such as date and time, calling party name, calling party number, digits dialed, and presence information. The crisp graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications, and support for localization requiring double-byte Unicode encoding for fonts. A hands-free speakerphone and handset designed for hi-fidelity wideband audio are standard on the Cisco Unified IP Phone 7962G, as is a built-in headset connection and an integrated Ethernet switch.

Features & Benefits:

• Display: 5-inch (12.5 cm), high-resolution (320 x 222), graphical monochrome 4-bit grayscale display.
• Wideband Audio: Support for wideband (G.722 codec, adherence to TIA 920), including handset, headset, and speakerphone (see Q&A for details).
• Codec Support: G.711a, G.711µ, G.729a, G.729ab, G.722, and iLBC audio compression codecs are supported (see Q&A for details).
• Speakerphone: Full-duplex speakerphone with acoustic echo cancellation.
• Directories Key: Ready access to missed, received or placed calls (plus intercom history and directories).
• Settings Key: Allows user to adjust display contrast, select background images (if available), and select ringer sounds through the User Preference menu. Network Configuration preferences also can be set up (usually by the system administrator).
• Services Key: Allows users to quickly access diverse information such as weather, stocks, quote of the day, or any Web-based information using XML.
• Help Button: Online Help gives users information about the phone keys, buttons, and features.
• Speakerphone, Mute, and Headset Buttons
• Ethernet Switch: Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a colocated PC.
• Headset Port: Dedicated headset port eliminates the need for a separate headset amplifier and allows the handset to remain in its cradle, making headset use simpler.
• Volume Control: Provides easy decibel-level adjustments for the speakerphone, handset, headset, and ringer.
• Adjustable Foot-Stand
• Expansion Module Support
• Multiple Ring Tones: More than 24 defined user-selectable ring tones are available.
• Americans with Disabilities Act (ADA) Features
• Quality of Service (QoS) Options: Supports differentiated services code point (DSCP) and 802.1Q/p standards.
• Security: Positive device identity through X.509v3 Certificates, digitally signed images, cryptographically secure provisioning, and secure signaling and secure media with AES-128.
• Language Support: Built-in support for more than 30 languages (dependent on Cisco Unified Communications Manager version).
• Configuration Options: IP address assignment can be statically configured or configured through the DHCP client.

Specifications:

• Phone: Casing Composition: Acrylonitrile butadiene styrene (ABS) plastic in textured dark gray color with silver bezel
• Power: Supports IEEE 802.3af PoE (Class 2). Also supports Cisco Prestandard Power over Ethernet (PoE), allowing powering from any of the Cisco Inline Power-capable blades and boxes, plus Cisco midspan. 48VDC is required; it can be supplied locally at the desktop using an optional AC-to-DC power supply (part number CP-PWR-CUBE-3=) or power injector (CP-PWR-INJ=). Local power options require a corresponding AC country cord (see Table 6).
• Phone Software Requirements: Supported in 8.3(2) and greater
• Call Control compatibility: Supported in Cisco Unified Communications Manager Versions 4.1(3)sr5b, 4.2(3)sr2b, 4.3(1), 5.1.1(b), 5.1(2), 6.0(1) and greater. Supported in Cisco Unified Communications Express and SRST Version 4.1
• Signaling Protocols: Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) with Cisco call control
• Dimensions (H x W x D): 8.2 x 10.5 x 6 in.
• Weight: 3.5 lb (1.6 kg)