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Adobe Gold Support - technical support (renewal) - 2 years - for SpeedGrade - 65190372AD01A24


Adobe Gold Support - Technical support (renewal) - phone consulting - 2 years - 24x7 - 1 business hour - for Adobe SpeedGrade - 1 seat - TLP - level 1 ( 1+ ) - 330 points - Universal English   Learn more about the product
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Software/Volume Licensing– Simple, convenient and cost-effective software purchasing solution for small, medium or large organizations that grants the legal right to run or access a software program. Volume licensing does not include any installation discs and it can only be used in conjunction with a Media Kit. Typically, one copy of Media Kit may be required and must be purchased along with the licenses. Also note that each software company has different licensing programs with different rules and minimum quantity requirements.
Are Adobe products critical to your business? Will you want assistance with advanced interoperability issues, or help with network configuration and deployment of Adobe products, including Adobe server products?The Adobe Gold support program makes it easy to obtain the support expertise you need - from advanced configuration and deployment issues to troubleshooting techniques tailored to your Adobe solutions and business. The annual fee lets you manage your support costs, while optional service enhancements allow you to extend and customize your support program as needed.
General
Type Technical support (renewal)
Service Included Phone consulting
Full Contract Period 2 years
Response Time 1 business hour
Service Availability 24 hours a day / 7 days a week
Localization Universal English
Software
Software Title Adobe SpeedGrade
License Qty 1 seat
License Pricing Volume / level 1 ( 1+ )
Licensing Program Adobe Volume Licensing Transactional License Program (TLP)
Point Value 330 points
Details
Service & Support Details Phone consulting - 2 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 1 ¦ Phone consulting - 2 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 2 ¦ Phone consulting - 2 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 3 ¦ Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 4 ¦ Web support - 2 years ¦ Web knowledge base access - 2 years ¦ Remote monitoring - 2 years
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