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At eCOST, we strive to provide you the best mix of products, prices, and service.

ORDERING

In addition to placing your order quickly and easily on our website, we accept phone orders as well. To place a phone order, call 1-877-888-2678 and select option 1.

Listed below are a number of links that help explain the ordering process:

Shopping Cart
Checkout
Countdown
Pricing and Product Availability
Rebates
Order Changes
Order Cut-Off Time
International Orders
Order Cancellations
Return to "Help Desk"
Shopping Cart

 

Having a problem shopping on the site?

If you are having a shopping problem like the following:

  • Unable to set up an account
  • Unable to put an item in your shopping cart
  • Unable to complete the checkout process
  • The browser crashes while using our site

Please check to see that you are running a recent browser version. Our site works best with the following browsers:

  • Internet Explorer v6.0 or higher
  • Firefox v2.0 or higher

In addition, the following browser features must be enabled:

  • Cookies
  • Java Script
  • Security: Secure Socket Layer (SSL) v2.0 or higher

If you are shopping from behind a firewall, your proxy server must allow SSL communication through your firewall.

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Checkout

We offer three easy ways to finalize your purchase with eCOST.com. Once you are finished shopping and have all the items in your shopping cart that you wish to purchase, please proceed to Checkout.

      1. Regular Checkout

Regular Checkout

This is the standard method to finish checkout. You will be prompted to set up an account with eCOST.com using a combination of your email address and a secret password. Once your billing and shipping addresses have been set up, you will be prompted to select your shipping method, preview your invoice total and then enter your credit or debit card information. The final step is an invoice copy will be presented on the screen for you to print out on your local printer.

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Bargain Countdown®

About Bargain Countdown®

You've been asking for the hottest deals, and we've heard you! Introducing Bargain Countdown® from eCOST.com, where you can find limited time offers, restricted quantity products, and many other great deals on today's hottest products! It truly delivers on the promise of the Web. The eCOST.com Bargain Countdown is like an auction, but gives you the power of immediate purchase on time sensitive offers!

Bargain Countdown® was created in order to reward our loyal customers with exceptional limited time offers. eCOST.com's mission is to provide outstanding deals in a forum that can be easily accessed by our customer base, securely, always respectful of our customer's time, and Bargain Countdown® is the answer!

Bargain Countdown® combines the best of what the web can offer: safe, secure transactions with no wasted time in the bidding process. Bargain Countdown® delivers the products that our customers want at the exceptional value they require.

In order to take full advantage of Bargain Countdown's offers, the only requirement is your attendance. You will be rewarded with limited time offers on the hot products you demand!

How does Bargain Countdown® work?

Bargain Countdown® is an exercise in scarcity. We offer a set quantity of product at an exceptional value within a set time period. Does this mean the full quantity of a given offer will be fully sold in a given time period? No, not necessarily.

Bargain Countdown's offers are time sensitive. For instance, an offer of 60 units for 60 minutes will decrement one unit per minute (actual decrement times and refresh rates to follow), automatically, and that unit will be removed from the offer (in order to be offered at a later time, or not at all, or at a different price depending on each unique offer). Our servers also check our intended purchases of our customers and if this exceeds the automatic decrement, we will show the remainder of the offer quantity available. Small variations may occur for customers eliminating a Bargain Countdown item in checkout.

Refresh Rates:
Every 60 seconds.. The server rebuilds product data including Quantity Left, demand, and other elements.
Every 30 seconds.. The browser calls the server and refreshes the page with any new data available.

Said simply, we decrement the offer automatically, time based, removing a unit from the offer, or we decrement actual demand for the product, whichever is higher at the time of measurement.

What do the Bargain Demand Status icons mean?

The current status area of Bargain Countdown will display various icons during the timed offer depending on customer activity and status of an offer. These alert the customer to items available for sale, items that are trending to run out of quantity before the timed end of the offer, and items that are no longer offered, due to expired quantity and or expired time period. See the Bargain Countdown page for what each icon indicates.

Bargain Countdown® Policies

eCOST's BARGAIN COUNTDOWN® features limited time offers on great products, many of which have limited quantities available. Bargain Countdown® is NOT an Auction. The "Quantity Left" number is set to update approximately every 60 seconds. Internet Connection Speed, Bandwidth, Increased Site Traffic and other technical factors may delay Real Time Update of the "Quantity Left" and "Time Remaining" counters. High Sales Velocity and Delayed Checkout may cause an item to sell out before the time indicated on the site. eCOST will make every effort to secure additional inventory, but we reserve the right to cancel orders on Bargain Countdown® items if the available quantity has sold out and or the order is received after the end of the time period indicated.

Given the limited time and restricted quantity offers in Bargain Countdown®, eCOST may at times have to restrict the number of such items that you may purchase. It is eCOST's current policy to limit purchase quantities of an item per household or business of a Bargain Countdown® offer. Quantity available to purchase will be shown when the item is added to the shopping cart. We will try to accommodate our customer's demand for a product, our goal is to reward as many customers as possible for their loyalty to eCOST. If you have ordered more than this quantity, we will let you know if we can accommodate your request.

Normal eCOST Terms of Use and Sale apply to all Bargain Countdown® orders unless specifically noted.

Outrageous Offer

Outrageous Offer is only available in the Bargain Countdown® and Platinum Premium Countdown® and valid for online orders only. No phone orders. The Outrageous Offer quantity limits will vary from product to product. The quantity available for purchase will be shown in cart. If you get the Outrageous Offer , your cart will show the Outrageous Offer price and quantity available for purchase. If the Outrageous Offer price is not shown when item is added to cart, the offer has expired. Once the item is sold out or offered at its regular price, the Outrageous Offer is expired. No back orders, rain checks or waiting lists for the items.

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Pricing and Product Availability

Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, eCOST shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

  • If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, eCOST shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, eCOST will issue a credit to your credit card account in the amount of the incorrect price.

We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not "match" competitor's pricing, offer price protection, or provide "quantity quotes."

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Rebates

Manufacturer Rebate Disclaimer:

The terms of any manufacturer rebate are established solely by the manufacturer of the products(s) to which the rebate applies. eCOST.com disclaims any responsibility for the rebate/form or for the products. The manufacturer is solely responsible for honoring the rebate and eCOST.com shall have no responsibility for honoring the rebate or providing the forms. You should contact the manufacturer with any questions regarding the rebate/form or the products to which it applies.

eCOST Exclusive mail-in Rebate Disclaimer:

eCOST mail-in rebates are clearly specified as an eCOST exclusive rebate. It applies only to the purchase of the specified product and is subject to product availability. eCOST exclusive mail-in rebates are limited timed offers and is not offered by any other reseller or manufacturer. Rebates cannot be redeemed by phone, fax, or email. Offer is not valid with any other offers, rebates, discounts or promotions. Offer good in the US and will be paid in US currency. Good for actual purchases by end users and limited to one rebate per product per customer, per address. eCOST reserves the right to amend the rules, alter the rebate amount, or cancel this offer at any time without prior notification. eCOST is not responsible for lost or misdirected mail and illegible entries.

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Order Changes
If you would like to modify an existing order, please call us Toll Free at 1-877-888-2678 . If we receive your phone request within two hours of order placement, we may be able to modify the order before it is sent to the warehouse. In many cases, however, the order may be too far gone in the picking and shipping process to be modified and/or stopped.
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Order Cut-Off Time

Ground - Please allow 24 - 48 hours for order processing before the order ships.

2nd Day - Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for second business day delivery.

Standard Overnight Delivery - Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for Standard Overnight Delivery.

Priority Overnight - Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for the next business day delivery.

Orders over 150lbs. must be entered on our Web Site AND credit approved no later than 4:00pm Eastern/ 1:00pm Pacific for same day shipment.

Orders placed and credit approved anytime Saturday or Sunday for items in stock will ship on the next business day. Please note that our warehouses do not ship on Saturday, Sunday or major holidays.

Orders placed and/or credit approved later than the applicable warehouse cut-off time will ship the next business day.

Product availability, geographic location and other factors determine the warehouse location that your product ships from. This determination is made automatically and cannot be manually overridden by eCOST.com customer service personnel.

Credit approval may take anywhere from several minutes to several hours to process after you place your order. Obtaining credit approval usually takes longer for first-time customers, or for larger orders. Please plan your purchases accordingly.

These cut-off times are a guideline only, and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

*For every item listed on our site, we clearly indicate the current status of the item: usually ships same day, usually ships next day, or special order. Please carefully check this information before you place your order.

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International Orders

At this time, eCOST does not accept orders shipping to addresses outside of the U.S. We define it as an international order when the order is to ship to an address outside the 50 United States of America. We do accept international credit cards for shipments within the 50 United States of America.

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Order Cancellations

If you must cancel an order for any reason, please email us at customerservice@ecost.com for assistance. An eCOST Customer Service Representative will determine whether the order has already shipped, is in process, or is in the warehouse. A cancellation request is no guarantee that the order will be stopped or cancelled.

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1940 E. Mariposa Ave. El Segundo, CA 90245 - 877.888.2678
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