Expert next-day service - with your choice of coverage windows
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.Choose Next Business Day Hardware Support when you need to:
Service highlights include:
- Extend your hardware warranty coverage for key systems and devices
- Obtain easy-to-buy, easy-to-use onsite services
- Improve hardware performance and uptime
- Increase the return on your HP and multivendor hardware investments
- Enjoy consistent service coverage across geographically dispersed sites
- Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- Next business day onsite response – For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- Coverage window options
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays - 24x7: Service is available round-the-clock, including all holidays
- Escalation management – Established escalation procedures enlist specialized expertise from HP and selected third-parties.
||Extended service agreement
||Parts and labor
|Full Contract Period
||Next business day
|Service & Support Details
||Extended service agreement - parts and labor - 2 years - response time: next business day ¦ Technical support - remote monitoring - 2 years