Expert next-day service - with your choice of coverage windows

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage for key systems and devices
  
• Obtain easy-to-buy, easy-to-use onsite services
  
• Improve hardware performance and uptime
  
• Increase the return on your HP and multivendor hardware investments
  
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights include:

• Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  
  
• Next business day onsite response – For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  
  
• Coverage window options
  - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
  - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays - 24x7: Service is available round-the-clock, including all holidays
  
  
• Escalation management – Established escalation procedures enlist specialized expertise from HP and selected third-parties.