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The ScanCare program is the only factory-authorized total service solution, offering Fujitsu scanner customers the highest quality on-site preventative and remedial service. With the ScanCare program, customers receive scheduled deliveries of scanner consumables, ensuring that they have them when they need them. To further increase service efficiency, a Fujitsu Certified Service Provider will provide on-site preventative maintenance calls at scheduled intervals, greatly reducing the possibility of lost productivity. Finally, ScanCare customers receive a comprehensive training session on routine operator maintenance procedures, enabling them to reduce the number of unnecessary service calls.ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with Preventative Maintenance (PM), consumables and user training for Fujitsu scanner customers.
| General |
| Type |
Extended service agreement |
| Service Included |
Parts and labor |
| Location |
On-site |
| Full Contract Period |
2 years |
| Response Time |
Next business day |
| Service Availability |
8 hours a day / 5 days a week |
| Details |
| Service & Support Details |
Extended service agreement - parts and labor - 2 years - on-site - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - preventive maintenance - 2 years - on-site - 1 incident per year ¦ Technical support - training |
| Compatibility Information |
| Designed For |
Fujitsu fi-5530C2 |
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