The ScanCare program is the only factory-authorized total service solution, offering Fujitsu scanner customers the highest quality on-site preventative and remedial service. With the ScanCare program, customers receive scheduled deliveries of scanner consumables, ensuring that they have them when they need them. To further increase service efficiency, a Fujitsu Certified Service Provider will provide on-site preventative maintenance calls at scheduled intervals, greatly reducing the possibility of lost productivity. Finally, ScanCare customers receive a comprehensive training session on routine operator maintenance procedures, enabling them to reduce the number of unnecessary service calls.ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with Preventative Maintenance (PM), consumables and user training for Fujitsu scanner customers.
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 2 years
Response Time Next business day
Service Availability 8 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 2 years - on-site - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - preventive maintenance - 2 years - on-site - 1 incident per year ¦ Technical support - training
Compatibility Information
Designed For Fujitsu fi-5530C2