Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage for key systems and devices
  
• Obtain easy-to-buy, easy-to-use onsite services
  
• Improve hardware performance and uptime
  
• Increase the return on your HP and multivendor hardware investments
  
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

• Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  
  
• Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  
  
• Coverage window options
  - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
  - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
  
  
• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  
  
• Post Warranty
  A HP Post Warranty Care Pack is designed to extend the service on a machine after the inherent warranty has expired. You cannot purchase a post warranty care pack at the time of hardware purchase. HP would strongly recommend an enhancement care pack be sold at the time of hardware purchase.
  
  A Post Warranty Care Pack must be sold within 3 months of the inherent warranty expiry date. If a customer wishes to purchase a post warranty care pack outside of the 3 months, then a service call must be logged and the machine inspected for faults by an authorised HP technician to determine if the machine is in good working order.
  
  A Post Warranty Care Pack starts when the inherent warranty has expired.

Compatibility

• HP LaserJet 9000 Printer
  
• HP LaserJet 9000dn Printer
  
• HP LaserJet 9000hnf Printer
  
• HP LaserJet 9000hns Printer
  
• HP LaserJet 9000n Printer
  
• HP LaserJet 9040 Printer
  
• HP LaserJet 9040dn Printer
  
• HP LaserJet 9040n Printer
  
• HP LaserJet 9050 Printer
  
• HP LaserJet 9050dn Printer
  
• HP LaserJet 9050n Printer