Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage for key systems and devices
  
• Obtain easy-to-buy, easy-to-use onsite services
  
• Improve hardware performance and uptime
  
• Increase the return on your HP and multivendor hardware investments
  
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

• Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  
  
• Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  
  
• Coverage window options
  - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
  - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
  
  
• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  
  
• Defective Media Retention Service - A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Compatibility

• HP Compaq dc5700 Microtower PC
  
• HP Compaq dc5700 Small Form Factor PC
  
• HP Compaq dc5750 Microtower PC
  
• HP Compaq dc5750 Small Form Factor PC
  
• HP Compaq dc5800 Microtower PC
  
• HP Compaq dc5800 Small Form Factor PC
  
• HP Compaq dc5850 Small Form Factor PC
  
• HP Compaq dx2000 Microtower PC
  
• HP Compaq dx2060 Microtower PC
  
• HP Compaq dx2180 Microtower PC
  
• HP Compaq dx2200 Microtower PC
  
• HP Compaq dx2250 Microtower PC
  
• HP Compaq dx2255 Microtower PC
  
• HP Compaq dx2300 Microtower PC
  
• HP Compaq dx2400 Microtower PC
  
• HP Compaq dx2700 Microtower PC
  
• HP Compaq dx2700 Small Form Factor PC
  
• HP dx2030 Microtower PC
  
• HP dx5150 Microtower PC
  
• HP dx5150 Small Form Factor PC