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Please contact your account executive to order this Smartnet.
Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
| General |
| Type |
Extended service agreement |
| Service Included |
Replacement |
| Full Contract Period |
1 year |
| Response Time |
Next business day |
| Service Availability |
8 hours a day / 5 days a week |
| Covered Configurations |
Appliance with SSM-AIP-10 |
| Details |
| Service & Support Details |
Extended service agreement - parts - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year ¦ New releases update - 1 year |
| Compatibility Information |
| Designed For |
P/N: ASA5510-AIP10-DCK9, ASA5510-AIP10-K9, ASA5510-AIP10-K9-RF, ASA5510-AIP-NFR-K9 |
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