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Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. Choose Next Business Day Hardware Support when you need to:- Extend your hardware warranty coverage for key systems and devices
- Obtain easy-to-buy, easy-to-use onsite services
- Improve hardware performance and uptime
- Increase the return on your HP and multivendor hardware investments
- Enjoy consistent service coverage across geographically dispersed sites
Service highlights- Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility- HP Compaq 2510p Notebook PC
- HP Compaq 6510b Notebook PC
- HP Compaq 6530b Notebook PC
- HP Compaq 6535b Notebook PC
- HP Compaq 6910p Notebook PC
- HP Compaq 8510p Notebook PC
- HP EliteBook 2530p Notebook PC
- HP EliteBook 2530p Notebook PC (ENERGY STAR)
- HP EliteBook 2530p Notebook PC Bundle
- HP EliteBook 2540p Notebook PC
- HP EliteBook 2540p Notebook PC (ENERGY STAR)
- HP EliteBook 2730p Notebook PC
- HP EliteBook 2730p Notebook PC (ENERGY STAR)
- HP EliteBook 2740p Tablet PC
- HP EliteBook 6930p Notebook PC
- HP EliteBook 6930p Notebook PC (ENERGY STAR)
- HP EliteBook 8440p Notebook PC
- HP EliteBook 8440p Notebook PC (ENERGY STAR)
- HP EliteBook 8530p Notebook PC
- HP EliteBook 8530p Notebook PC (ENERGY STAR)
- HP EliteBook 8540p Notebook PC
- HP EliteBook 8540p Notebook PC (ENERGY STAR)
- HP ProBook 6440b Notebook PC
- HP ProBook 6450b Notebook PC
- HP ProBook 6450b Notebook PC (ENERGY STAR)
- HP ProBook 6540b Notebook PC
- HP ProBook 6550b Notebook PC
- HP ProBook 6550b Notebook PC (ENERGY STAR)
- HP ProBook 6555b Notebook PC
- HP ProBook 6555b Notebook PC (ENERGY STAR)
| General |
| Type |
Extended service agreement |
| Service Included |
Parts and labor |
| Location |
On-site |
| Full Contract Period |
3 years |
| Response Time |
Next business day |
| Service Availability |
9 hours a day / 5 days a week |
| Manufacturer Selling Program |
HP Smart Buy |
| Details |
| Service & Support Details |
Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Technical support - remote monitoring - 3 years |
| Compatibility Information |
| Designed For |
HP EliteBook 2170p, 2440p, 2530p, 2540p, 2560p, 2570p, 2730p, 2740p, 2760p Tablet, 6930p, 8440p, 8460p, 8460w, 8470p, 8530p, 8530w, 8540p, 8540w, 8560p, 8570p, 8570w ¦ HP Pavilion g6-1224sa ¦ HP ProBook 6360b, 6440b, 6450b, 6455b, 6460b, 6465b, 6470b, 6475b, 6540b, 6550b, 6555b, 6560b, 6565b ¦ HP Compaq 2510p, 2710p, 6910p, 8200 Elite, 8510p ¦ HP Compaq Mobile Workstation 8510w |
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