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Please contact your account executive to order this Smartnet.
Provides major and maintenance releases of Cisco IOS S/W, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement delivered and Engineer On Site within 4 working hours.
| General |
| Type |
Extended service agreement |
| Service Included |
Replacement |
| Location |
On-site |
| Full Contract Period |
1 year |
| Response Time |
4 hours |
| Service Availability |
8 hours a day / 5 days a week |
| Details |
| Service & Support Details |
Extended service agreement - replacement - 1 year - on-site - response time: 4 hours - availability: 8 hours a day ¦ Technical support - phone consulting - 1 year ¦ Product info support - e-mail notification - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Intrusion definitions update - 1 year ¦ New releases update - 1 year |
| Compatibility Information |
| Designed For |
P/N: IPS-4240-DC-K9, IPS-4240-K9, IPS-4240-K9-RF |
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