|
Please contact your account executive to order this Smartnet.
Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
| General |
| Type |
Extended service agreement |
| Service Included |
Advance parts replacement |
| Location |
Shipment |
| Full Contract Period |
1 year |
| Response Time |
4 hours |
| Service Availability |
24 hours a day / 7 days a week |
| Details |
| Service & Support Details |
Extended service agreement - parts and labor - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year ¦ New releases update - 1 year ¦ Virus definitions update - 1 year |
| Compatibility Information |
| Designed For |
P/N: ASA5520-AIP10-K9, ASA5520-AIP-NFR-K9 |
|
|