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Please contact your account executive to order this Smartnet.
Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
| General |
| Type |
Extended service agreement |
| Service Included |
Replacement |
| Full Contract Period |
1 year |
| Response Time |
4 hours |
| Service Availability |
8 hours a day / 5 days a week |
| Covered Configurations |
Appliance with SSM-AIP-10 |
| Details |
| Service & Support Details |
Extended service agreement - replacement - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year ¦ Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Intrusion definitions update - 1 year ¦ New releases update - 1 year |
| Compatibility Information |
| Designed For |
P/N: ASA5510-AIP10-DCK9, ASA5510-AIP10-K9, ASA5510-AIP10-K9-RF, ASA5510-AIP-NFR-K9 |
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