Will your business-critical systems have the necessary support when the hardware warranty ends? When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it.

LENOVO provides convenient post-warranty maintenance agreements (MA ThinkPlus) to help extend the life of your equipment and verify it is functioning properly. With a MA ThinkPlus you can continue maintenance services once the original base warranty, Warranty Service Upgrade or Maintenance Agreement has expired. We're here when you need us, 24 hours a day, every day. If we can't fix your problem over the phone, we'll schedule repair services, provide replacement components, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.

Service is only available for machines released and purchased in the United States. LENOVO reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria.

Features & Benefits:

– We're available 24 hours a day to take your call. If we can't resolve your hardware problem over the phone, we'll schedule a service technician to arrive at your site within the time specified in your coverage.

– Post-warranty Maintenance ThinkPlus offer continued protection once the original warranty, upgrade or maintenance agreement has expired. We offer a number of service options with coverage for parts and labor so you can choose the package with the service response time that fits your needs.

Coverage period:
Two years

Response time:
Depot Repair/12 hour objective upon receipt

Days/hours supported:
Monday-Friday/8:00a.m.- 5:00p.m./excluding Lenovo holidays