When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it.

With a ThinkPlus/Lenovo Care Maintenance Services, you can upgrade the service included with your hardware's original warranty. We're here when you need us, 24 hours a day, every day. If we can't fix your problem over the phone, we'll schedule repair services, send a replacement for a failing component, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.

Warranty Service Upgrades can be purchased along with the hardware product or at any time during the initial base warranty period. The service period begins with the equipment date of purchase. Service is only available for non-refurbished machines released and purchased in the United States.

Features & Benefits:

– Easy Activation
Activation is easy for both single-unit and large-volume sales. You need to activate or register the service upon purchase via online or phone.

– Fast, convenient support
We're available 24 hours a day to take your call. If we can't resolve your hardware problem over the phone, we'll schedule a service technician to arrive at your site within the time specified in your coverage.

– Flexible service options to meet your needs
You can upgrade the service included with your hardware's original warranty. We offer a number of service options with coverage for parts and labor so you can choose the package with the service response time that fits your needs.

Architecture:

– Service: Warranty Upgrade Service
– Services provided: Hardware repair; Remote hardware problem determination
– Hardware platforms supported: Mobile Products
– Coverage period: Five years
– Response time: Next Business Day
– Days/hours supported: 9x5 Next business day
– Coverage Type: On-site