Keep availability high with responsive committed-repair-time service.
This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.
Choose 6-Hour Call-to-Repair support when you need to:
Be confident of efficient hardware repair within a specified timeframe
Boost productivity via increased hardware system uptime
Enjoy consistent hardware support levels across your MPE, HP-UX, Windows NT, NetWare, or mixed environment (limited to Windows NT in the U.S)
Obtain easy-to-buy, easy-to-use extended warranty services
Enhance IT resource planning and IT staff efficiency
Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
6-hour repair-time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary HP support office).
Round-the-clock coverage - Service is available 24x7x365.
Upfront server audit - After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
HP ProLiant-DL380 G4
HP ProLiant-DL380 G5
HP ProLiant-DL380 G5 Base
HP ProLiant-DL380 G5 High Performance
HP ProLiant-DL380 G5 Entry
HP ProLiant-DL385 G2 Entry
HP ProLiant-DL385 G2 Base
HP ProLiant-DL385 G2 High Performance
HP ProLiant-DL380 G4 Packaged Cluster with MSA500 G2
HP ProLiant-DL380 G4 High Performance
HP ProLiant-DL380 G4 Packaged Cluster with MSA500 G2 Racked
HP ProLiant-DL385 G2
HP ProLiant-DL380 G4 Performance Pack
HP ProLiant-DL380 G3
HP ProLiant-DL380 G2
||Extended service agreement
||Parts and labor
|Full Contract Period
||24 hours a day / 7 days a week
|Service & Support Details
||Technical support - remote monitoring ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours (distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday
||HP ProLiant DL380 G4 Performance Pack, DL380 G5, DL380 G5 Base, DL380 G5 Entry, DL380 G5 High Efficiency, DL380 G5 High Performance, DL380 G6, DL380 G6 Base, DL380 G6 Entry, DL380 G6 High Efficiency, DL380 G6 Performance, DL380 G7, DL380 G7 Base, DL380 G7 Efficiency, DL380 G7 Entry, DL380 G7 Performance, DL380p Gen8, DL380p Gen8 Base, DL380p Gen8 Entry, DL380p Gen8 High Performance, DL380p Gen8 Special, DL385 G5, DL385 G5p, DL385 G5p Base, DL385 G6 Base, DL385 G6 Entry, DL385 G6 High Performance, DL385 G7, DL385 G7 Base, DL385 G7 Entry, DL385 G7 HE, DL385 G7 Performance, DL385p Gen8, DL385p Gen8 Dedicated Workload, DL385p Gen8 Entry, DL385p Gen8 Maximized Consolidation, DL385p Gen8 Storage, DL385p Gen8 Storage Centric, DL388 G7