Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility
  • Compaq Evo D310 Microtower
  • Compaq Evo D310v Microtower
  • HP Compaq d220 Microtower Desktop PC
  • HP Compaq d228 Microtower Desktop PC
  • HP Compaq d240 Microtower Desktop PC
  • HP Compaq d290 Microtower PC
  • HP Compaq d330 Desktop PC
  • HP Compaq d530 Small Form Factor Desktop PC
  • HP Compaq dc5800 Microtower PC
  • HP Compaq dc5800 Small Form Factor PC
  • HP Compaq dc7700 Convertible Minitower PC
  • HP Compaq dc7700 Small Form Factor PC
  • HP Compaq dc7800 Small Form Factor PC
  • HP Compaq dx2000 Microtower PC
  • HP Compaq dx2060 Microtower PC
  • HP Compaq dx2180 Microtower PC
  • HP Compaq dx2200 Microtower PC
  • HP Compaq dx2250 Microtower PC
  • HP Compaq dx2255 Microtower PC
  • HP Compaq dx2300 Microtower PC
  • HP Compaq dx2400 Microtower PC
  • HP Compaq dx2700 Microtower PC
  • HP Compaq dx2700 Small Form Factor PC
  • HP Compaq dx7200 Microtower PC
  • HP Compaq dx7300 Microtower PC
  • HP Compaq dx7300 Slim Tower PC
  • HP Compaq dx7400 Small Form Factor PC
  • HP dx2030 Microtower PC
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - parts and labor - 5 years - on-site - response time: next business day ¦ Technical support - remote monitoring - 5 years
Compatibility Information
Designed For Compaq Evo D311, D325 ¦ HP 505B ¦ HP Pro 3130 ¦ HP Compaq 4000 Pro, 505B, Pro 4300 ¦ HP Compaq Business Desktop d220, d228, d248, d260, d280, d290, d338, d530, dc7100, dc7500, dc7700, dx2000, dx2030, dx2068, dx2150, dx2188, dx2200, dx2250, dx2300, dx7208, dx7300