Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose 4-Hour 24x7 Same Day Hardware Support when you need to:
  • Extend your hardware warranty coverage with prompt, anytime service for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • 4-hour onsite response 24x7x365 - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility
  • Compaq Evo D510 Convertible Minitower
  • Compaq Evo D510 Small Form Factor
  • HP Compaq d530 Convertible Minitower Desktop PC
  • HP Compaq d530 Small Form Factor Desktop PC
  • HP Compaq d530 Ultra-slim Desktop PC
  • HP Compaq d538 Convertible Minitower Desktop PC
  • HP Compaq d538 Small Form Factor Desktop PC
  • HP Compaq dc5000 Microtower PC
  • HP Compaq dc5000 Small Form Factor PC
  • HP Compaq dc5100 Microtower PC
  • HP Compaq dc5100 Small Form Factor PC
  • HP Compaq dc5700 Microtower PC
  • HP Compaq dc5700 Small Form Factor PC
  • HP Compaq dc5750 Microtower PC
  • HP Compaq dc5750 Small Form Factor PC
  • HP Compaq dc5800 Microtower PC
  • HP Compaq dc5800 Small Form Factor PC
  • HP Compaq dc5850 Microtower PC
  • HP Compaq dc5850 Small Form Factor PC
  • HP Compaq dc7100 Convertible Minitower PC
  • HP Compaq dc7100 Small Form Factor PC
  • HP Compaq dc7100 Ultra-slim Desktop PC
  • HP Compaq dc7600 Convertible Minitower PC
  • HP Compaq dc7600 Small Form Factor PC
  • HP Compaq dc7600 Ultra-slim Desktop PC
  • HP Compaq dc7700 Convertible Minitower PC
  • HP Compaq dc7700 Small Form Factor PC
  • HP Compaq dc7700 Ultra-slim Desktop PC
  • HP Compaq dc7800 Convertible Minitower PC
  • HP Compaq dc7800 Small Form Factor PC
  • HP Compaq dc7800 Ultra-slim Desktop PC
  • HP Compaq dc7900 Convertible Minitower PC
  • HP Compaq dc7900 Small Form Factor PC
  • HP Compaq dc7900 Ultra-slim Desktop PC
  • HP Compaq dx2280 Microtower PC
  • HP Compaq dx2700 Small Form Factor PC
  • HP Compaq dx6120 Microtower PC
  • HP Compaq dx7300 Microtower PC
  • HP Compaq dx7300 Slim Tower PC
  • HP Compaq dx7380 Microtower PC
  • HP Compaq dx7400 Microtower PC
  • HP Compaq dx7400 Small Form Factor PC
  • HP Compaq dx7500 Microtower PC
  • HP Compaq dx7500 Small Form Factor PC
  • HP Compaq nc6000 Notebook PC
  • HP dc73 Blade Workstation Client
  • HP dx5150 Microtower PC
  • HP dx5150 Small Form Factor PC
  • HP rp3000 Point of Sale System
  • HP rp5000 Point of Sale
  • HP rp5700 Desktop PC
  • HP rp5700 Point of Sale System
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 4 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 4 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 4 years
Compatibility Information
Designed For HP Base Warranty ¦ HP EliteBook 8440p, 8470w, 8570w ¦ HP Point of Sale System rp5000 ¦ HP Pro 3130 ¦ HP SignagePlayer mp8000r, mp8000s, mp8200 ¦ HP Workstation z400 ¦ HP Compaq 4000 Pro, 6000 Pro, 6000 Pro PC, 6005 Pro, 6200 Pro, 6300 Pro, 6300 Pro PC, 6305 Pro, 8200 Elite, 8200 Elite PC, 8200 Elite USDT PC, Elite 8000, Elite 8100, Elite 8300, Elite 8300 PC, Pro 4300 ¦ HP Compaq Business Desktop d530, dc5000, dc5100, dc5700, dc5750, dc5800, dc5850, dc7100, dc7600, dc7700, dc7800, dc7900, dx5150, dx7500