Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose 4-Hour Same Business Day Hardware Support when you need to:
Extend your hardware warranty coverage with prompt service for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window options
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.