Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility
  • Compaq Evo D510 Convertible Minitower
  • Compaq Evo D510 Small Form Factor
  • HP Compaq d220 Microtower Desktop PC
  • HP Compaq d260 Microtower Desktop PC
  • HP Compaq d290 Microtower PC
  • HP Compaq d330 Microtower Desktop PC
  • HP Compaq d330 Slim Tower Desktop PC
  • HP Compaq d530 Convertible Minitower Desktop PC
  • HP Compaq d530 Small Form Factor Desktop PC
  • HP Compaq d530 Ultra-slim Desktop PC
  • HP Compaq d538 Convertible Minitower Desktop PC
  • HP Compaq d538 Small Form Factor Desktop PC
  • HP Compaq dc5000 Microtower PC
  • HP Compaq dc5000 Small Form Factor PC
  • HP Compaq dc5100 Microtower PC
  • HP Compaq dc5100 Small Form Factor PC
  • HP Compaq dc5700 Microtower PC
  • HP Compaq dc5700 Small Form Factor PC
  • HP Compaq dc5750 Microtower PC
  • HP Compaq dc5750 Small Form Factor PC
  • HP Compaq dc5800 Microtower PC
  • HP Compaq dc5800 Small Form Factor PC
  • HP Compaq dc5850 Microtower PC
  • HP Compaq dc5850 Small Form Factor PC
  • HP Compaq dc7100 Convertible Minitower PC
  • HP Compaq dc7100 Small Form Factor PC
  • HP Compaq dc7100 Ultra-slim Desktop PC
  • HP Compaq dc7600 Convertible Minitower PC
  • HP Compaq dc7600 Small Form Factor PC
  • HP Compaq dc7600 Ultra-slim Desktop PC
  • HP Compaq dc7700 Convertible Minitower PC
  • HP Compaq dc7700 Small Form Factor PC
  • HP Compaq dc7700 Ultra-slim Desktop PC
  • HP Compaq dc7800 Convertible Minitower PC
  • HP Compaq dc7800 Small Form Factor PC
  • HP Compaq dc7800 Ultra-slim Desktop PC
  • HP Compaq dc7900 Convertible Minitower PC
  • HP Compaq dc7900 Small Form Factor PC
  • HP Compaq dc7900 Ultra-slim Desktop PC
  • HP Compaq dx2280 Microtower PC
  • HP Compaq dx2700 Small Form Factor PC
  • HP Compaq dx6120 Microtower PC
  • HP Compaq dx7300 Microtower PC
  • HP Compaq dx7300 Slim Tower PC
  • HP Compaq dx7380 Microtower PC
  • HP Compaq dx7400 Microtower PC
  • HP Compaq dx7400 Small Form Factor PC
  • HP Compaq dx7500 Microtower PC
  • HP Compaq dx7500 Small Form Factor PC
  • HP d325 Microtower Desktop PC
  • HP dc73 Blade Workstation Client
  • HP dx5150 Microtower PC
  • HP dx5150 Small Form Factor PC
  • HP EliteBook 6930p Notebook PC
  • HP rp3000 Point of Sale System
  • HP rp5000 Point of Sale
  • HP rp5700 Desktop PC
  • HP rp5700 Point of Sale System
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 4 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 4 years - on-site - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Technical support - remote monitoring - 4 years
Compatibility Information
Designed For Compaq Evo D500s ¦ HP Base Warranty ¦ HP 9000 rp5400 ¦ HP EliteBook 8440p, 8470w, 8570w ¦ HP Point of Sale System ap5000, rp3000, rp5000, rp5800 ¦ HP SignagePlayer mp8000r, mp8000s, mp8200 ¦ HP Workstation z400 ¦ HP Compaq 4000 Pro, 6000 Pro, 6000 Pro PC, 6005 Pro, 6200 Pro, 6300 Pro, 6300 Pro PC, 8200 Elite, 8200 Elite PC, 8200 Elite USDT PC, Elite 8000, Elite 8100, Pro 4300 ¦ HP Compaq Business Desktop d220, d325, d530, dc5000, dc5100, dc5700, dc5750, dc5800, dc5850, dc7100, dc7600, dc7700, dc7800, dc7900, dx5150, dx6128, dx7208