Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage for key systems and devices
  
• Obtain easy-to-buy, easy-to-use onsite services
  
• Improve hardware performance and uptime
  
• Increase the return on your HP and multivendor hardware investments
  
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

• Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  
  
• Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  
  
• Coverage window options
  - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
  - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
  
  
• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  
  
• Post Warranty
  A HP Post Warranty Care Pack is designed to extend the service on a machine after the inherent warranty has expired. You cannot purchase a post warranty care pack at the time of hardware purchase. HP would strongly recommend an enhancement care pack be sold at the time of hardware purchase.
  
  A Post Warranty Care Pack must be sold within 3 months of the inherent warranty expiry date. If a customer wishes to purchase a post warranty care pack outside of the 3 months, then a service call must be logged and the machine inspected for faults by an authorised HP technician to determine if the machine is in good working order.
  
  A Post Warranty Care Pack starts when the inherent warranty has expired.

Compatibility

• Compaq Deskpro EN Desktop PC P1.0GHz
  
• Compaq Evo D500 Convertible Minitower
  
• Compaq Evo D500 Desktop
  
• Compaq Evo D500 Small Form Factor
  
• Compaq Evo D500 Ultra-slim Desktop
  
• Compaq Evo D510 Convertible Minitower
  
• Compaq Evo D510 e-pc
  
• Compaq Evo D510 Small Form Factor
  
• Compaq Evo D510 Ultra-slim Desktop
  
• d530 CMT Base Model
  
• HP Compaq d530 Convertible Minitower Desktop PC
  
• HP Compaq d530 Small Form Factor Desktop PC
  
• HP Compaq d530 Ultra-slim Desktop PC
  
• HP Compaq d538 Convertible Minitower Desktop PC
  
• HP Compaq d538 Small Form Factor Desktop PC
  
• HP Compaq dc5000 Microtower PC
  
• HP Compaq dc5000 Small Form Factor PC
  
• HP Compaq dc5100 Microtower PC
  
• HP Compaq dc5100 Small Form Factor PC
  
• HP Compaq dc5700 Microtower PC
  
• HP Compaq dc5700 Small Form Factor PC
  
• HP Compaq dc5750 Microtower PC
  
• HP Compaq dc5750 Small Form Factor PC
  
• HP Compaq dc5800 Microtower PC
  
• HP Compaq dc5800 Small Form Factor PC
  
• HP Compaq dc5850 Microtower PC
  
• HP Compaq dc5850 Small Form Factor PC
  
• HP Compaq dc7100 Convertible Minitower PC
  
• HP Compaq dc7100 Small Form Factor PC
  
• HP Compaq dc7100 Ultra-slim Desktop PC
  
• HP Compaq dc7600 Convertible Minitower PC
  
• HP Compaq dc7600 Small Form Factor PC
  
• HP Compaq dc7600 Ultra-slim Desktop PC
  
• HP Compaq dc7700 Convertible Minitower PC
  
• HP Compaq dc7700 Small Form Factor PC
  
• HP Compaq dc7700 Ultra-slim Desktop PC
  
• HP Compaq dc7800 Convertible Minitower PC
  
• HP Compaq dc7800 Small Form Factor PC
  
• HP Compaq dc7800 Ultra-slim Desktop PC
  
• HP Compaq dc7900 Convertible Minitower PC
  
• HP Compaq dc7900 Small Form Factor PC
  
• HP Compaq dc7900 Ultra-slim Desktop PC
  
• HP Compaq dx2280 Microtower PC
  
• HP Compaq dx2700 Small Form Factor PC
  
• HP Compaq dx6120 Microtower PC
  
• HP Compaq dx7300 Microtower PC
  
• HP Compaq dx7300 Slim Tower PC
  
• HP Compaq dx7380 Microtower PC
  
• HP Compaq dx7400 Microtower PC
  
• HP Compaq dx7400 Small Form Factor PC
  
• HP Compaq dx7500 Microtower PC
  
• HP Compaq dx7500 Small Form Factor PC
  
• HP dc73 Blade Workstation Client
  
• HP dx5150 Microtower PC
  
• HP dx5150 Small Form Factor PC
  
• HP rp3000 Point of Sale System
  
• HP rp5000 Point of Sale
  
• HP rp5700 Desktop PC
  
• HP rp5700 Point of Sale System