SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.

Product Details:

– Product Type
Extended service agreement

– Service Included
Replacement

– Full Contract Period
1 year

– Response Time
Next business day

– Service Availability
8 hours a day / 5 days a week

– Service & Support Details
Extended service agreement - parts - 1 year - shipment - response time: next business day - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday

– Technical support
phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday

– Technical support
web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday

– New releases update
1 year