Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:

– Extend your hardware warranty coverage for key systems and devices
– Obtain easy-to-buy, easy-to-use onsite services
– Improve hardware performance and uptime
– Increase the return on your HP and multivendor hardware investments
– Enjoy consistent service coverage across geographically dispersed sites

Service highlights

– Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

– Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

– Coverage window options
         - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

         - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

– Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.