Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
Extend your hardware warranty coverage for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window options
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
||Extended service agreement
||Parts and labor
|Full Contract Period
||Next business day
||9 hours a day / 5 days a week
||Desktop with monitor
|Service & Support Details
||Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
||Compaq 100B ¦ HP 500B, 505B ¦ HP All-in-One 100B ¦ HP Elite 7000, 7100, 7300 ¦ HP Pro 3000, 3005, 3130, 3300, 3330, 3400, 3405 ¦ HP Pro All-in-One 3420 ¦ HP TouchSmart Elite 7320 ¦ HP Compaq 4000 Pro, 500B, 505B, Pro 4300 ¦ HP Compaq Business Desktop d220, d228, d248, d260, d280, d290, d338, d530, dc7100, dc7500, dc7700, dx2000, dx2030, dx2068, dx2150, dx2188, dx2200, dx2250, dx2300, dx2400, dx2450, dx7208, dx7300