The right people, the right place, the right time
In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. Our Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime. Available in 4 Hour, Next Day and Next Business Day response times, APC can offer the flexibility you need to fit your business needs and your budget.
Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering you the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in-depth root cause discovery and corrective actions practices.
24x7 Technical Support
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included
With APC, there are no hidden costs. Travel and labor expenses are included in all service contracts.
Replacement parts and components for all units are included at no additional cost to you.
Written summary report
To keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.
||Extended service agreement
||Parts and labor
|Full Contract Period
||Next business day
|Service & Support Details
||Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: business hours ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
||APC Back-UPS 300VA, 350, 500, 500M, 500VA, 650M, 650VA ¦ APC Back-UPS CS 350 USB/Serial, 500, 500 USB/Serial ¦ APC Back-UPS ES 350, 500, BF500 ¦ APC Back-UPS LS 500, 500 Clear ¦ APC Back-UPS Office 280, 350, 500, USB 350, USB 500 ¦ APC Back-UPS Pro 280, 280VA, 420VA, 500VA, 650VA ¦ APC Back-UPS Pro USB 350VA ¦ APC Back-UPS RS 500 ¦ APC Back-UPS VS 500 Broadband ¦ APC CyberFort 350, 500 ¦ APC Line-R 1250VA, 600VA ¦ APC Smart-UPS 420VA, 500VA ¦ APC SurgeArrest + Battery Backup 325VA