Prompt service coverage during standard or extended business hours

Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose 4-Hour Same Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage with prompt service for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
  • Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • 4-hour onsite response – For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window – Standard business hours, standard business days: Service is available 8.00am – 5.00pm, Monday to Friday, excluding holidays

  • Escalation management – Established escalation procedures enlist specialised expertise from HP and selected third-parties.
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 9 hours a day / 5 days a week
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 9 hours a day / Monday-Friday
Compatibility Information
Designed For HP LaserJet Pro 400 color MFP M475dn, 400 color MFP M475dw