Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

  • Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.
Compatibility
  • HP Compaq 2510p Notebook PC
  • HP Compaq 2710p Notebook PC
  • HP Compaq 6510b Notebook PC
  • HP Compaq 6515b Notebook PC
  • HP Compaq 6530b Notebook PC
  • HP Compaq 6535b Notebook PC
  • HP Compaq 6710b Notebook PC
  • HP Compaq 6715b Notebook PC
  • HP Compaq 6730b Notebook PC
  • HP Compaq 6735b Notebook PC
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 2740p Tablet PC
  • HP EliteBook 6930p Notebook PC
  • HP EliteBook 8440p Notebook PC
  • HP ProBook 5310m Notebook PC
  • HP ProBook 6440b Notebook PC
  • HP ProBook 6445b Notebook PC (ENERGY STAR)
  • HP ProBook 6450b Notebook PC
  • HP ProBook 6455b Notebook PC
  • HP ProBook 6540b Notebook PC
  • HP ProBook 6545b Notebook PC
  • HP ProBook 6550b Notebook PC
  • HP ProBook 6555b Notebook PC
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability Business hours
Covered Configurations Notebook with 1 year warranty
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday ¦ Accidental damage coverage - 3 years
Compatibility Information
Designed For HP EliteBook 2170p, 2560p, 2760p Tablet, 8460p, 8470p, 850 G1, 8560p, 8570p, 8760w ¦ HP EliteBook Revolve 810 G1 Tablet ¦ HP ProBook 5330m, 6360b, 640 G1, 645 G1, 6450b, 6455b, 6460b, 6465b, 6475b, 650 G1, 655 G1, 6555b, 6560b, 6565b ¦ HP Compaq 6730b, 6735b