This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 year
Response Time 6 hours
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours (distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 3 years
Compatibility Information
Designed For HP ProLiant MicroServer, MicroServer Gen8, MicroServer Gen8 Base, MicroServer Gen8 Entry