Expert next-day service – with your choice of coverage windows

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
  • Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response – For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8.00am – 5.00pm, Monday to Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8.00 am – 9.00 pm, Monday to Friday, excluding holidays
    – 24x7: Service is available round-the-clock, including all holidays

  • Escalation management – Established escalation procedures enlist specialised expertise from HP and selected third-parties.
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: next business day ¦ Technical support - remote monitoring - 3 years
Compatibility Information
Designed For HP ProLiant MicroServer, MicroServer Gen8, MicroServer Gen8 Base, MicroServer Gen8 Entry