The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
General
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 2 years
Response Time Next business day
Service Availability 8 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - replacement - 2 years - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday
Compatibility Information
Designed For Fujitsu fi-5015C