A convenient, cost-effective alternative to onsite hardware repair

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.

A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

Choose Next Day Exchange Hardware Support when you need to:
  • Replace defective hardware the day after it goes down
  • Take advantage of convenient door-to-door pick-up and delivery
  • Rapidly access over-the-phone problem diagnosis and technical support
  • Find a cost-saving alternative to onsite hardware support
Service Highlights
  • Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

  • Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.

  • Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.
Compatibility
  • HP Scanjet Enterprise 9000 Sheet-feed Scanner
General
Type Extended service agreement
Service Included Replacement
Location Shipment
Return Shipment At customer expense
Full Contract Period 3 years
Response Time Next day
Details
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next day ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed For HP ScanJet Enterprise 9000