The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products. A replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition. Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

  • Type: Extended service agreement
  • Service Included: Replacement
  • Location: Shipment
  • Response Time: Next business day
  • Return Shipment: At manufacturer expense
  • Support: Techinical support - phone consulting - 3 years- availability: 9 hours a day (8:00 AM - 5:00 PM)/ Monday-Friday
Type Extended service agreement
Service Included Replacement
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 3 years
Response Time Next business day
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday
Compatibility Information
Designed For HP Deskjet 5650v, 5650w, D1311, d1368, D1445, D2320, D2368, D4145, d4155, D4168, F310, F325, F350, F378, F385, F388, F394, F4150 ¦ HP Photosmart C3110, C3125, C3170, C3173, C3175, C3188, C3193, C3194, D5060, D5063, D5065, D5155, D5156, D5168