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Provides major and maintenance releases of Cisco IOS S/W, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement delivered and Engineer On Site within 4 working hours.
General
Type Extended service agreement
Service Included Replacement
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Covered Configurations Appliance with SSM-AIP-20
Details
Service & Support Details Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year
Compatibility Information
Designed For P/N: ASA5540-AIP20-K9