Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose 4-Hour Same Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage with prompt service for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • 4-hour onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility
  • HP ProLiant DL380 G4 Special Rack Server
  • HP ProLiant DL380 G5 Special Rack Server
  • HP ProLiant DL380 G6 Special Rack Server
  • HP ProLiant DL385 G2 Special Rack Server
  • HP ProLiant DL385 G5 Special Rack Server
  • HP ProLiant DL385 G5p Special Rack Server
  • HP ProLiant DL385 Special Rack Server
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 13 hours a day / 5 days a week
Manufacturer Selling Program HP Smart Buy
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 13 hours a day ( 8:00 AM - 9:00 PM ) / Monday-Friday
Compatibility Information
Designed For HP ProLiant DL380 G7, DL385 G7, DL385p Gen8 Storage