This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Choose Pick-Up and Return Service when you need to:
  • Quickly access remote problem diagnosis and technical support
  • Improve uptime and productivity with prompt repair services
  • Enhance your standard warranty with Accidental Damage Protection coverage
  • Obtain consistent, expert hardware support backed by HP
Service highlights
  • Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

  • Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

  • Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

  • Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

  • Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
Compatibility
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 2540p Notebook PC (ENERGY STAR)
  • HP EliteBook 2740p Tablet PC
  • HP EliteBook 6930p Notebook PC
  • HP EliteBook 8440p Notebook PC
  • HP EliteBook 8440p Notebook PC (ENERGY STAR)
  • HP ProBook 5310m Notebook PC
  • HP ProBook 5310m Notebook PC (ENERGY STAR)
  • HP ProBook 6440b Notebook PC
  • HP ProBook 6440b Notebook PC (ENERGY STAR)
  • HP ProBook 6445b Notebook PC (ENERGY STAR)
  • HP ProBook 6450b Notebook PC
  • HP ProBook 6450b Notebook PC (ENERGY STAR)
  • HP ProBook 6455b Notebook PC
  • HP ProBook 6455b Notebook PC (ENERGY STAR)
  • HP ProBook 6540b Notebook PC
  • HP ProBook 6540b Notebook PC (ENERGY STAR)
  • HP ProBook 6545b Notebook PC
  • HP ProBook 6545b Notebook PC (ENERGY STAR)
  • HP ProBook 6550b Notebook PC
  • HP ProBook 6550b Notebook PC (ENERGY STAR)
  • HP ProBook 6555b Notebook PC
  • HP ProBook 6555b Notebook PC (ENERGY STAR)
General
Type Extended service agreement
Service Included Parts and labor
Location Pick-up and return
Return Shipment At manufacturer expense
Full Contract Period 3 years
Service Availability 9 hours a day / 5 days a week
Manufacturer Selling Program HP Smart Buy
Localization United States
Covered Configurations CPU only
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - pick-up and return - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years
Compatibility Information
Designed For HP EliteBook 2170p, 2560p, 2570p, 2760p Tablet, 840 G1, 8460p, 8470p, 850 G1, 8560p, 8570p, 8760w ¦ HP EliteBook Folio 1040 G1, 9470m ¦ HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet ¦ HP ProBook 5330m, 6360b, 640 G1, 6450b, 6455b, 6460b, 6465b, 6470b, 6475b, 650 G1, 655 G1, 6555b, 6560b, 6565b, 6570b