Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compatibility
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 2540p Notebook PC (ENERGY STAR)
  • HP EliteBook 2740p Tablet PC
  • HP EliteBook 6930p Notebook PC
  • HP EliteBook 8440p Notebook PC
  • HP EliteBook 8440p Notebook PC (ENERGY STAR)
  • HP ProBook 5310m Notebook PC
  • HP ProBook 5310m Notebook PC (ENERGY STAR)
  • HP ProBook 6440b Notebook PC
  • HP ProBook 6440b Notebook PC (ENERGY STAR)
  • HP ProBook 6445b Notebook PC (ENERGY STAR)
  • HP ProBook 6450b Notebook PC
  • HP ProBook 6450b Notebook PC (ENERGY STAR)
  • HP ProBook 6455b Notebook PC
  • HP ProBook 6455b Notebook PC (ENERGY STAR)
  • HP ProBook 6540b Notebook PC
  • HP ProBook 6540b Notebook PC (ENERGY STAR)
  • HP ProBook 6545b Notebook PC
  • HP ProBook 6545b Notebook PC (ENERGY STAR)
  • HP ProBook 6550b Notebook PC
  • HP ProBook 6550b Notebook PC (ENERGY STAR)
  • HP ProBook 6555b Notebook PC
  • HP ProBook 6555b Notebook PC (ENERGY STAR)
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Manufacturer Selling Program HP Smart Buy
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed For HP EliteBook 2170p, 2560p, 2570p, 2760p Tablet, 820 G1, 840 G1, 8440p, 8460p, 8470p, 850 G1, 8560p, 8570p, 8760w ¦ HP EliteBook Folio 1040 G1 ¦ HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet ¦ HP ProBook 5330m, 6360b, 640 G1, 645 G1, 6450b, 6455b, 6460b, 6465b, 6470b, 6475b, 650 G1, 655 G1, 6555b, 6560b, 6565b, 6570b ¦ HP Compaq Business Notebook nx6130