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Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
General
Type Extended service agreement
Service Included Replacement
Full Contract Period 1 year
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week
Covered Configurations Appliance with SSM-AIP-20
Details
Service & Support Details Extended service agreement - replacement - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year ¦ New releases update - 1 year ¦ Virus definitions update - 1 year
Compatibility Information
Designed For P/N: ASA5540-AIP20-K9