Please contact your account executive to order this Smartnet.

Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
General
Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - replacement - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year ¦ Product info support - e-mail notification - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Intrusion definitions update - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For P/N: ASA5520-AIP20-K9, ASA5520-AIP20-K9-RF