Please contact your account executive to order this Smartnet.

Provides major and maintenance releases of Cisco IOS software, IPS updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
General
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 8 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail notification - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For P/N: ASA5520-AIP20-K9, ASA5520-AIP20-K9-RF