Please contact your account executive to order this Smartnet.

Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer by the next business day.
General
Type Extended service agreement
Service Included Replacement
Location On-site
Response Time Next business day
Service Availability 8 hours a day / 5 days a week
Covered Configurations Appliance with 3DES/AES license
Details
Service & Support Details Extended service agreement - parts and labor - on-site - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ New releases update ¦ Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For P/N: ASA5520-BUN-K9, ASA5520-BUN-K9-RF, ASA5520-SSL500-K9