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Shipping & Delivery
eCOST uses the best carriers in the business to make sure your order gets to you on time; we ship both from our central warehouse and directly from many of our distributors and manufacturers to insure the best availability. Learn more about shipping times, methods, and carriers. |
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Order cut off & Delivery times |
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Order-cut off Times
Each order must be credit approved and transmitted to the shipping warehouse before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at (877) 888-2678. Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday.
Saturday Orders - Phone orders placed and credit approved by 8:00pm EST on Saturday (for items in stock, not requiring configuration, for delivery in the contiguous U.S.) will ship that same day via FedEx Priority for Monday morning delivery. Otherwise, the above policies generally apply to orders taken by phone.
Delivery times
For every item listed on our site, we indicate the current shipping status of the item: Same Day, Next Day or Please Call. These status indicators are guidelines only, and do not constitute a guarantee. They do not reflect "real time" inventory status and can
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International Orders |
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International, FPO/APO Addresses, Alternate Carriers or Special Handling
For international addresses or APO/FPO zip codes you must place your order by phone at 1-877-888-2678 in the US.If you need to specify an alternate shipping method or some other type of special handling for your order, please call your Account Executive at (877) 888-2678 to place the order. |
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Shipping Restrictions |
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At eCOST. we strive to ship your order as quickly as possible. However, because of inventory, shipping, and matters outside of our control, our statements as to usual shipping times are not guarantees or promises that a product will ship on a specific day. If you wish to find out the expected date of shipment on a particular item or order, please call us at (877) 888-2678 for more information. At minimum, we expect that all in stock orders will be shipped in 30 days.
Shipping Policies (Domestic)
Please review our shipping policies and methods, and plan your purchases accordingly. For more details or special requirements, please call your Account Executive at (877) 888-2678.
Oversized or Overweight Shipments
Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.
Signature and Physical Address
All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box address or hotel/motel rooms under any circumstances.
Rerouting
Packages cannot be rerouted once shipped for customer security and logistical reasons.
Shipping, Handling and Processing Charges
Including but not limited to handling and processing your order, packaging and shipping your purchases, and providing you customer service and support, as well as overhead costs associated with these services.
Call your Account Executive at (877) 888-2678 to obtain the most current and competitive shipping charges, options, and specials. Shipping charges shown on this web site apply to purchases made on this web site only.
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Problems With Your Shipment |
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Shipping refunds
If you paid for expedited shipping and did not receive your package on time, please contact eCOST Customer Support at 1-877-888-2678.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact eCOST Customer Support at 1-877-888-2678.
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