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Return Policy
eCOST wants you to be happy with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.
Return Policy

eCOST prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

If you are not satisfied with your purchase, you may return most items within 14 days of the date of shipment. We will exchange items or give you a refund for the full amount of your order. All returned items must be in their original box and include packing material, manuals and all accessories.

At eCOST’s discretion, a restocking fee may be charged if your product is opened or is not returned in its original condition, box or is missing packing material, manuals or any accessories.

Most of the products sold by eCOST are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to their website or contact us at 1-877-888-2678 or warrantyinfo@eCOST.com

APPLE COMPUTER PRODUCTS: Apple offers a one year warranty on all new equipment. During the warranty period, you may call 1-877-888-2678 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment.

NO RETURNS OR EXCHANGES FOR:

  • Product is returned incomplete or defaced
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
  • Returned items with a different serial number from what was originally sent
  • Warranty cards are filled out
  • You (purchaser) do not have your original receipt (No copies or facsimiles will be accepted)

 

CUSTOM CONFIGURATIONS or ENGRAVED ITEMS: No returns or refunds will be made for items that are special ordered for you, are for unusual custom configurations of systems or for items that have been engraved.

SOFTWARE: No returns accepted on opened software. 7 day limit on the return of unopened software. Defective software may be returned within 7 days of invoice date only for exchange of same title. All licensing sales are final.

DAMAGED SHIPMENTS: If your shipment arrives damaged: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify eCOST immediately to arrange for a carrier inspection and pick up of damaged merchandise.

HOW TO RETURN PRODUCTS: Please contact eCOST within 14 days of shipment for a Return Authorization (RA) number before returning your product to eCOST. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Once an item arrives at eCOST, we will immediately send a replacement or issue a refund. Returns must be made within 15 days of Return Authorization being provided.

Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. eCOST will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.


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