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Shipping Information
Shipping Method Substitution
Non-Deliverable Shipping Addresses
International Shipments
Backorder Policy
Return Policy
Return Procedures
Important Exceptions to Returns Policy
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Shipping Information

AT eCOST, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO USUAL SHIPPING TIMES ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT 1-877-888-2678 FOR MORE INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL IN STOCK ORDERS WILL BE SHIPPED IN 30 DAYS.

We ship both from our central warehouse and directly from many of our distributors and manufacturers to insure the best availability. If your order is unavailable in our central warehouse, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible. When the product is shipped from these different locations cut off times may vary, and your chosen shipping method may not be available. We use a highly efficient inventory, shipping and delivery system-our efficiencies result in huge savings that we pass along to you! We offer a wide variety of shipping options and special deliveries.

Our carriers include without limit FedEx, United Parcel Service (UPS) and, U.S. Postal Service (USPS). Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements we may not be able to ship products to certain areas or be constrained on our shipping options. For more details or special shipping requirements, please call your Account Executive at 1-877-888-2678.


Read the details of our Shipping & Delivery
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Shipping Method Substitution

In a few cases, a particular shipping option may not be available from the warehouse that will be shipping your product. This typically happens when our third party distribution partner does not support the particular level of service that you have requested. In all cases, we are working to increase the number of shipping options available from these key partners.

If this should happen for an item that you have ordered, we will notify you during the Checkout process. You will receive the following message on the page right after you have selected your shipping method,

"The item marked with a "*" cannot be shipped with your current shipping method. If you would like to keep this item on your order, please click here and we will ship this item by the next best freight method that is closest to your original selection. The balance of your order will ship with the original shipping method and we will not recalculate your shipping charges."

You will be presented with two choices:

  • Accept the shipping method substitution by clicking the box or
  • Delete the item from your order by clicking on the trashcan next to the item.

We apologize for any inconvenience this may cause you.

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Non-Deliverable Shipping Addresses

eCOST ships to addresses in the 50 United States, with the following exceptions:

  • International locations (defined as outside the 50 United States)
  • Post Office Boxes (USA)
  • Private mail boxing locations (USA)
  • Hotels / Motels, etc. (USA)
  • Trade Shows / Conventions / Conferences
  • APO/FPO addresses (USA)

We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.

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International Shipments

International orders are taken over the phone only. Please call 1-877-888-2678 for rates, restrictions and other special arrangements for your orders. Please note that many products' warranties do not provide coverage outside the U.S., and some products may not be exported due to manufacturers' restrictions or U.S. laws. eCOST makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S. Orders for shipment outside the US are subject to higher shipping, handling and processing fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. 

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Backorder Policy

The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

We will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, please send us an email at customerservice@ecost.com.

In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of eCOST.

In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called "constrained" in the computer industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with eCOST and/or our competitors. We apologize in advance if we are not able to fulfill your order.

Refurbished items are by their very nature "constrained". We have no guarantee that we will receive additional product and thus will cancel your order after two weeks if we are unable secure additional inventory.

Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.

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Return Policy

General Terms

All Sales are final.

Product purchased at eCOST is backed by the product's manufacturer's warranty first and foremost. Product that is deemed defective by either the manufacturer or eCOST will be eligible for repair or replacement at our sole discretion. Software and consumables such as DVD blank media, ink, toner, staples, pens, etc. will not be taken back for any reason. eCOST will assist the customers whenever possible in order to reach a level of satisfaction with the manufacturers policies.

Please see the important exceptions, policies and procedures outlined below.

Empty/Incomplete/Missing Package Claims.

To complete the claim process of an empty or incomplete package, eCOST will require a copy of a police report filed by our customer. Once filed and approved by our carrier, a full refund will be given to our customer. Note that this process may take 10 business days.

Refused Shipments

A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting eCOST to obtain proper return instructions will be assessed a 15% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

Unauthorized Returns

An unauthorized return is defined as any package returned to eCOST without a return authorization number on the shipping label. eCOST reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order.

In the event, eCOST accepts the unauthorized return, eCOST will impose up to a 15% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.

Defective Returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below).

In some cases, a product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers by. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number.

Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 15% and all non-product-related fees (shipping) are not refundable.

Special Return Policy for Reconditioned Products

Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST cannot guarantee that these products come with all original accessories and software.

Special TV Returns Policy

Due to manufacturers' policies, eCOST cannot accept returns on this item for any reason. The manufacturer will handle all exchanges and replacements. Please contact the manufacturer directly and they will assist you with repair or replacements. NO REFUNDS ARE AVAILABLE FOR THIS PRODUCT UNDER ANY CIRCUMSTANCES. THIS PRODUCT CAN ONLY BE RETURNED FOR REPAIR OR EXCHANGE.

(Please Read Carefully Before Accepting Any TV Delivery)

Upon receipt of all LCD or plasma displays (23" or greater), please be advised that the following responsibilities are assumed by the customer at the point of delivery:

You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.

Do not sign the shipper's release form unless you have physically inspected the TV for damage. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you understand that you cannot return the TV.

If after delivery your TV does not operate correctly, contact the manufacturer directly to obtain warranty repair or replacement information. Manufacturer contact information is available in the owners guide.

Money-back Guarantees

eCOST does not offer a money-back guarantee on any product.

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Return Procedures
    • Please call Toll Free at 877-888-COST (2678) to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.

 

    • For faster service, please have the following information on hand when calling for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem.

 

    • Your RA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.

 

    • We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

 

    • Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

 

    • The Customer is responsible for shipping charges on all returned items.

 

  • eCOST strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.
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Important Exceptions to Returns Policy

The following manufacturers' products may not be exchanged or returned to us under any circumstance - ALL SALES ARE FINAL. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call these manufacturers directly for details on their specific return policies.

In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information, please call us toll-free 877-888-COST (2678) to allow us to help you with these manufacturers, or you may call the manufacturer directly. We have included the relevant phone numbers for your use.

Please refer to the table below for specific products that may be repaired or replaced, through the manufacturer at their discretion.

Manufacturer
Contact Information
Akai/Scott
(800) 726-4405
Apple
(800) 692-7753
Canon
(800) 423-2366
Cisco
(800) 553-6387
Compaq/HP
(800) 652-6672
Denon
(877) 888-2678
Hewlett Packard
(800) HPINVENT
Hitachi
(800) 448-2244
ILO
(800) 428-1105
Iomega
Kodak
(800) 235-6325
Microsoft
(800) 936-5700
NEC
(800) 752-6275
Nikon
(800) 645-6689
OCZ TECHNOLOGY
(800) 459-1816
Seagate
(800) SEAGATE
(800) 732-4283
Service Net
(888) 624-6255
Sony CPU/laptops
(800) 352-SONY
(800) 352-7669
Sony Mavica Cameras
(800) 326-9551
Tom Tom
(866) 486-6866
Toshiba
(800) 457-7777
ViewSonic
(800) 888-8583
Viore
(866) 278-5900
Vizio
(888) 849-4623
Westinghouse
(800) 701-0680

 

Warranty Support

Should your item require warranty service or if it is missing parts, please contact the warranty service provider listed in the Warranty section of the product description.

Credits for Return Merchandise

Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.

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