eCOST.com utilizes 20+ warehouses located across the United States. As such we are able to ship your order from a deep inventory position and get the product to you as fast as possible. In general, orders where "Ground" was chosen as the delivery option will ship from the closest open warehouse to the ship-to zip code with inventory available. In this way, we attempt to reduce the in-transit time of your shipment. If the order is received after a warehouse cut-off time, but we can dramatically reduce the in-transit time by shipping from this closed warehouse, then we may choose to delay the shipment by one day in order to have it ship from that warehouse. We do this to reduce your overall delivery time and get the order to you faster. Keep in mind that Ground Service delivery may take 3 to 8 business days after shipment. Orders with a 2nd Day Air, Priority Next Day shipment method will ship from whichever open warehouse has inventory.
AT eCOST.com, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING REPRESENTATIONS ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT FOR MORE INFORMATION. Because we can not guarantee the availability, please call us to confirm when the product is expected to ship. In all instances, we promise your order will ship within 30 days. We charge a shipping based upon the shipment option that you select at Checkout. The following shipping options are available: For Borderfree Shipping Methods please go to the preceding link Ground Service
* Please Click Here to see if your order qualifies for Free Ground Delivery! 2nd Day Delivery - Second Business Day Delivery
Standard Overnight Delivery - Next Business Day Delivery
Priority Overnight
Shipments - Over 150lbs.
Special Delivery for Televisions
The Order Status option on our web site is the quickest method for you to get information on the status of your order. Click on the Order Status button in the right hand corner. The system will prompt you for your order number and the zip code of the address where you are having the product shipped. Under the item heading labeled status, the shipment status of that particular item will reflect one of the following: Under the heading labeled Shipment Method, the shipment method that you selected is displayed once the item ships. For example, Ground, 2nd Day, Priority, Saturday, etc. Prior to shipment, it shows “Not Available”, because we don’t have the specific carrier information yet. Under the heading labeled shipment, the number of separate shipments on your order is listed. For example, if you just see 0101, then only one shipment was created. If, however, you see a 0101, 0102, etc. then you should expect to receive multiple shipments. Under the heading Tracking Number(s), the tracking number(s) issued by carrier are displayed here as a link. Simply click on the link and you will have access to the carrier’s web site for a current status of your shipment. Multiple tracking numbers may be displayed either if your multiple boxes were included in your shipment and/or your order has multiple shipments. Please note that some carriers do not offer shipment tracking and some carriers such as UPS do not update their systems immediately upon shipment. For Borderfree Shipment tracking please go to the preceding link Please call our Customer Service Toll Free at (877) 888-2678 for any additional assistance with your order. Under the item heading labeled status, the shipment status of the that particular item will reflect one of the following: At Drop Shipper - The order is at the warehouse and in the process of being set up for shipment. If your order is greater than two business days old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. Backordered - Your item has been released from credit, but currently awaiting inventory in the warehouse. If your order is greater than two business days old, then please call customer service for assistance at Toll Free (877) 888-2678. Cancelled - This item has been cancelled either because the item is no longer available or the customer has requested that the item be cancelled. In process - Your item is in the warehouse being picked for shipment. If your order is greater than one business day old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. In warehouse pending shipment - Your item is in the warehouse being picked for shipment. If your order is greater than two business days old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. Pending - The order is in the process of credit card verification and upon approval will be sent to the warehouse for picking and shipment. Please Call - We have experienced a problem processing your credit card. Please call our credit card processing department for assistance at Toll Free (800) 682-1042. Returned - This item has been returned to the warehouse and credit has been issued if due. Shipped - This item has shipped from one of our warehouses and is currently en route via the selected freight carrier.
In a few cases, a particular shipping option may not be available from the warehouse that will be shipping your product. This typically happens when our third party distribution partner does not support the particular level of service that you have requested. In all cases, we are working to increase the number of shipping options available from these key partners. If this should happen for an item that you have ordered, we will notify you during the Checkout process. You will receive the following message on the page right after you have selected your shipping method, "The item marked with a "*" cannot be shipped with your current shipping method. If you would like to keep this item on your order, please click here and we will ship this item by the next best freight method that is closest to your original selection. The balance of your order will ship with the original shipping method and we will not recalculate your shipping charges." You will be presented with two choices:
We apologize for any inconvenience this may cause you.
eCOST.com ships to addresses in the 50 United States and Canada, with the following exceptions:
We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.
At this time, eCOST.com only delivers to locations within 50 United States of America and Canada. Should an individual arrange for a foreign shipment through a third party, title passes FOB our Memphis warehouse or other eCOST.com warehouse location. “SEIKO PRODUCTS OFFERED ARE FOR SALE AND DELIVERY IN THE USA ONLY. NO EXPORT SALES OR SHIPMENTS.”
The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience. We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please send us an email at cancel@eCOSTcom. In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of eCOST.com. We will do our best to ship your order as soon as we receive the product. In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the computer industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with eCOST.com and/or our competitors. eCOST.com will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order. Refurbished items are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will cancel your order after two weeks if we are unable secure additional inventory. Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen. If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please e-mail us at customerservice@eCOST.com or telephone us at Toll Free for an update.
General Terms All Sales are final. Product purchased at eCOST is backed by the product's manufacturer's warranty first and foremost. Product that is deemed defective by either the manufacturer or eCOST will be eligible for repair or replacement at our sole discretion. Software and consumables such as DVD blank media, ink, toner, staples, pens, etc. will not be taken back for any reason. eCOST will assist the customers whenever possible in order to reach a level of satisfaction with the manufacturers policies. Please see the important exceptions, policies and procedures outlined below. If you desire to cancel an order, please follow the directions outlined in our Order Cancellations section. Refused Shipments A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting eCOST.com to obtain proper return instructions will be assessed a 20% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof. Unauthorized Returns An unauthorized return is defined as any package returned to eCOST.com without a return authorization number on the shipping label. eCOST.com reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order. In the event, eCOST.com accepts the unauthorized return, eCOST.com will impose up to a 50% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition. Defective Returns Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below). In some cases, a product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers by. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of up to 50% and all non-product-related fees (shipping) are not refundable. Special Return Policy for Reconditioned Products Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST.com cannot guarantee that these products come with all original accessories and software. Special TV Returns Policy Due to manufacturers' policies, eCost.com cannot accept returns on this item for any reason. The manufacturer will handle all exchanges and replacements. Please contact the manufacturer directly and they will assist you with repair or replacements. NO REFUNDS ARE AVAILABLE FOR THIS PRODUCT UNDER ANY CIRCUMSTANCES. THIS PRODUCT CAN ONLY BE RETURNED FOR REPAIR OR EXCHANGE. (Please Read Carefully Before Accepting Any TV Delivery) Upon receipt of all LCD or plasma displays (23" or greater), please be advised that the following responsibilities are assumed by the customer at the point of delivery: You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order. Do not sign the shipper's release form unless you have physically inspected the TV for damage. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you understand that you cannot return the TV. If after delivery your TV does not operate correctly, contact the manufacturer http://www.ecost.com/information directly to obtain warranty repair or replacement information. Manufacturer contact information is available in the owners guide. Money-Back Guarantees eCOST.com does not offer a money-back guarantee on any product.
The following manufacturers' products may not be exchanged or returned to us under any circumstance - ALL SALES ARE FINAL. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call these manufacturers directly for details on their specific return policies. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information, please call us toll-free 877-888-COST (2678) to allow us to help you with these manufacturers, or you may call the manufacturer directly. We have included the relevant phone numbers for your use. Please refer to the table below for specific products that may be repaired or replaced, through the manufacturer at their discretion.
Warranty Support Should your item require warranty service or if it is missing parts, please contact the warranty service provider listed in the Warranty section of the product description. Credits for Return Merchandise Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. |
