To help us serve Canadians, we have partnered with Borderfree, a service provider that lets international customers purchase products in their local currency.
Once your order is accepted, it will be fulfilled through eCOST.com and shipped to a Borderfree warehouse in the USA. Borderfree will then arrange for shipment directly to your door.
You will be notified by email when your order clears customs and crosses the Canadian Border.
How do I checkout?
1. Go to your Shopping Cart and look for the icon below. Clicking on this icon will convert the shopping cart into Canadian Currency.
2. Proceed to your checkout and the final computation of charges by clicking on the "Checkout Now" button.
eCOST.com fulfills certain orders with services provided by our partner, Borderfree. Simply add items to your shopping basket and click on the “Click for Canadian Pricing” to view Canadian Rates. Then, click on the “Checkout Now” button to complete your order. We will present you with your total landed price in Canadian dollars before you place your order – this includes all duties, taxes, and shipping charges. When you buy from eCOST.com, you will never be faced with any hidden charges when products arrive at your door. We take care of everything for you! Your credit card will be charged by Borderfree for the total amount for your order in Canadian dollars and we will ensure that products get right to your door. If you have any questions about Borderfree orders, please contact our customer service at borderfree@ecost.com or review the remainder of our customer service section for more information.
You have the following shipping option for Borderfree Buyers:
Shipping charges depend on the size and weight of your package and your ship-to-destination. To know the exact shipping and before you buy, simply add items to your basket and click on the “Click for Canadian Pricing” icon to view Canadian rates. Checkout by clicking on the “Checkout now" button. We will tell you the exact charges for your desired items before you actually place an order.
We currently do not offer shipment tracking on the site.
Determining duty depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your basket and click on the “Click for Canadian Pricing” icon to view Canadian rates. Checkout by clicking on the “Checkout now" button. We will tell you the exact duty charges for your desired items before you actually place an order.
The sales tax rate applied depends on your ship-to-destination. Please refer to the following chart to determine the relevant rate for you.
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(Note: GST = Goods and Service Tax; HST = Harmonized Sales Tax)
Your credit card will be billed in Canadian dollars by our partner, Borderfree. As such, you will not incur any foreign currency risk or uncertainty when you buy from eCOST.com.
Unless specified by the manufacturer, please know that all rebates listed on the eCOST.com Web site are not available to residents outside the US.
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount – this will not change once you accept an order. To know the exact price before you buy, simply add items to your basket and click on the “Click for Canadian Pricing” icon to view Canadian rates. Checkout by clicking on the “Checkout now" button. We will tell you the exact price for your desired items in Canadian dollars before you actually place an order
If you must cancel an order for any reason, please email us at cancel@eCOST.com for assistance. An eCOST.com Customer Service Specialist will determine whether the order has already shipped. If your order has not shipped yet, we can usually cancel the order for you. In some cases, we may not be able to cancel the order because it is has already shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy, but we will not be able to refund the shipping fees and you will be responsible for the return shipping to eCOST.com. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Depot. Please note that if the box is opened or the box is marred with writing other than the shipping label, we reserve the right to charge a 15% restocking fee to help offset our loss on the devalued goods. To request an order cancellation by e-mail, please contact us at cancel@eCOST.com
General Terms Please note that all purchases are final. Some products are not returnable under any circumstances - please see the important exceptions outlined below. Unauthorized or Refused Returns eCOST.com will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. eCOST.com will impose a 15% restocking fee plus any applicable shipping charges for shipments refused by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. Applicable taxes and duty on the items returned will be reimbursed, but there may be additional return for clearing customs back into the U.S. An eCOST Customer Service Representative will be able to tell you the exact amount in Canadian dollars that will be refunded before you ship your package. The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return, or any resulting credit, until we receive the product. Again, we recommend that you accept delivery of the product and then contact us immediately at borderfree@ecost.comfor a Return Authorization (RA) Number. If you desire to cancel an order, please follow the directions outlined in our Order Cancellation section. Defective Returns Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below). A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers by clicking here. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 15%, and a charge for any U.S. customs clearance costs. All non-product-related fees (including your original shipping) are not refundable. Software Defective software products may be exchanged for the same title only. Non-defective software that has been opened is not returnable under any circumstances unless the manufacturer offers a Money Back Guarantee (MBG). Money Back Guarantees (MBGs) may not be applicable in Canada. All software is subject to license agreements or terms established by the software publisher. Be sure to read and agree to the license before using the software. Special Return Policy for Reconditioned Products Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST.com cannot guarantee that these products come with all original accessories and software. Money-back Guarantees eCOST.com does not offer a money-back guarantee on any product. However, some manufacturers do offer such a guarantee. In these cases, products will be clearly designated and a money-back guarantee (MBG) will apply only to these products. Products covered by a MBG will be accepted for return within 14 days from the shipment date, or as specified by the terms of the manufacturer's MBG. Restocking fees will not be assessed on such returns.
Return Authorization Number No return will be accepted without a return authorization (RA) number. To request a RA number, please contact us at borderfree@ecost.com. RA numbers are valid within 30 days from the date of shipment at which time the RA# expires. RA#s are non-renewable. Your RA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. eCOST.com reserves the right to impose a 15% restocking fee to the customer or to prorate the credit on any opened/unopened return(s), or any merchandise returned without a valid RA#. In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, cables, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements. Shipping Fees are not refundable, with the exception of orders incorrectly shipped by eCOST.com. An eCOST Customer Service Representative will be able to tell you the exact price your credit card will be credited in Canadian dollars before you ship the item back. Unopened/Unmarked Packages Please notify the eCOST.com Customer Service or Sales Specialist that the package has not been opened. If the order file shows that you are returning an unopened package, our warehouse will charge a 50% restocking fee if the item is returned opened. At the time that we give you your RA number, we will let you know the full amount of reimbursement that you will receive and also provide you with a address to ship your return package to. Once we have fully processed your return, you will receive the appropriate reimbursement on your credit card – including the duties and taxes that you initially paid on the product with your original order. All returns must be shipped freight pre-paid. You may wish to insure your package for the full replacement value with your chosen carrier. We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number.
Big Screen TVs and overweight items cannot be delivered to our Borderfree buyers. Some manufacturers also restrict Borderfree shipments. We are not currently able to sell any Compaq products via Borderfree. Certain products displayed on our site may be not be shipped using the Borderfree service. Some restrictions apply.
Unless specified by the manufacturer, please know that all rebates listed on the eCOST.com Web site are not available to residents outside the US. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
