At eCOST.com, we strive to provide you the best mix of products, prices, and service. Listed below are a number of links that help explain the ordering process:
The Order Status option on our web site is the quickest method for you to get information on the status of your order. Click on the Order Status button in the right hand corner. The system will prompt you for your order number and the zip code of the address where you are having the product shipped. Under the item heading labeled status, the shipment status of that particular item will reflect one of the following: Under the heading labeled Shipment Method, the shipment method that you selected is displayed once the item ships. For example, Ground, 2nd Day, Priority, Saturday, etc. Prior to shipment, it shows “Not Available”, because we don’t have the specific carrier information yet. Under the heading labeled shipment, the number of separate shipments on your order is listed. For example, if you just see 0101, then only one shipment was created. If, however, you see a 0101, 0102, etc. then you should expect to receive multiple shipments. Under the heading Tracking Number(s), the tracking number(s) issued by carrier are displayed here as a link. Simply click on the link and you will have access to the carrier’s web site for a current status of your shipment. Multiple tracking numbers may be displayed either if your multiple boxes were included in your shipment and/or your order has multiple shipments. Please note that some carriers do not offer shipment tracking and some carriers such as UPS do not update their systems immediately upon shipment. For Borderfree Shipment tracking please go to the preceding link. Please call our Customer Service Toll Free at (877) 888-2678 for any additional assistance with your order. Under the item heading labeled status, the shipment status of the that particular item will reflect one of the following: At Drop Shipper - The order is at the warehouse and in the process of being set up for shipment. If your order is greater than two business days old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. Backordered - Your item has been released from credit, but currently awaiting inventory in the warehouse. If your order is greater than two business days old, then please call customer service for assistance at Toll Free (877) 888-2678. Cancelled - This item has been cancelled either because the item is no longer available or the customer has requested that the item be cancelled. In process - Your item is in the warehouse being picked for shipment. If your order is greater than one business day old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. In warehouse pending shipment - Your item is in the warehouse being picked for shipment. If your order is greater than two business days old, then the item has been backordered. Please call customer service for assistance at Toll Free (877) 888-2678. Pending - The order is in the process of credit card verification and upon approval will be sent to the warehouse for picking and shipment. Please Call - We have experienced a problem processing your credit card. Please call our credit card processing department for assistance at Toll Free (800) 682-1042. Returned - This item has been returned to the warehouse and credit has been issued if due. Shipped - This item has shipped from one of our warehouses and is currently en route via the selected freight carrier. Online Order Status is only available for our U.S. customers at this time. However, our Borderfree Buyers will receive tracking instructions in their shipment confirmation email for tracking their package in Canada, and our Customer Service team is also available to update you.
If you have a problem or question about your credit card and/or authorization, please contact our Credit Card Processing group Toll Free at (877) 888-2678. They are available to help you Monday – Friday, 8:00AM – 7:00PM Pacific and on Saturday, 8:00AM – 5:00PM Pacific.
If you would like to change the billing address and/or shipping address information on your account, continue shopping and adding items to your Shopping Cart. Next, click on Checkout. The Checkout Login will be displayed. In the section labeled "If you have purchased from us before", enter your email address and password, then click on Login. At the Checkout – select addresses page, you can modify your billing address by clicking on the Edit link or modify an existing shipping address by clicking the corresponding Edit or Delete links. If you want to add a new shipping address, click on Add a new shipping address. When you are all finished, click on Update. Unfortunately, the account functionality is only available for our U.S. customers at this time, and will be coming soon for Borderfree Buyers.
If you have a new email address that you would like to use, please set up a new account with us.
If you would like to add your e-mail address to our weekly Hot Sheet distribution list, go to the eCOST.com home page (click on the home link on any page), and then enter your e-mail address in the field labeled "my e-mail is" and click on Sign Me Up! It’s that simple! If you would like to remove your e-mail address from our weekly Hot Sheet distribution list, you can simply reply to the email or send a separate email to hotsheet@e-COST.com, and type "UNSUBSCRIBE" and your e-mail address in the subject line. |
